[wellylug] Nightmares on Paradise (solved)

[Jamie Baddeley]

what? do their job for them?

Yeah. I told them. (Besides there are paradise dudes on the list)

That basic problem is the install tech didn't do his job properly. He
never tested the new install. And I wasn't there to do it for him.
Making sure that the ethernet settings are correct for the modem should
be one of the tick boxes that he ticks.

Oh well. All fixed now. And it's the first problem of any kind I've had
in 2 years. So to be fair, 99.9918% percent availability is pretty good.
But if they'd ticked the boxes at install time, it would have been
99.999% which would have been far more impressive.


jamie

On Wed, 2004-08-11 at 08:42, Peter Jones wrote:
> Are you going to provode this information to the Paradise help desk
> so thye don't have to re-invent the wheel next time this happens to someone?
> 
> 
> -----Original Message-----
> From: Jamie Baddeley [mailto:wellylug at vpc.co.nz]
> Sent: Tuesday, 10 August 2004 11:40 p.m.
> To: wellylug at lists.naos.co.nz
> Subject: Re: [wellylug] Nightmares on Paradise (solved)
> 
> 
> I finally worked this out.
> 
> Word to the wise. It seems that Linux (specifically debian sarge) has
> problems autonegotiating with Motorola modems. My system had no such
> problems with the older com21. Using a realtek RTL-8139/8139C/8139C+ NIC
> (i.e. a DSE special)
> 
> setting the eth card to HD solved the problem. i.e mii-diag -F
> 10BaseT-FD
> 
> Maybe if the install tech had known to check that when he installed, he
> could have saved us all some time...
> 
> 
> jamie
> 
> On Sat, 2004-08-07 at 19:43, Jamie Baddeley wrote:
> > I'm currently going through hell on Paradise's cable network.
> > 
> > It all started when my com21 based connection started reporting ~300ms
> > delay and ~50% packet loss.
> > 
> > The answer from TelstraClear was to replace this with a Motorola Docsis
> > based modem. This was duly done.
> > 
> > Since then the best connection I have managed is 128kbps (I pay for
> > 2Mbps). I have spent over an 1.5 hrs on the phone and they still can't
> > fix it. I am now told I need to wait till monday.
> > 
> > what part of service don't they understand?
> > 
> > jamie
> > 
> 
> 
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