[wellylug] Nightmares on Paradise (solved)

[Wood Brent]

--- David Antliff <dave.antliff at paradise.net.nz> wrote:
> 
> On Wed, 11 Aug 2004, Jamie Baddeley wrote:
> 
> > Oh well. All fixed now. And it's the first problem of any kind I've had
> > in 2 years. So to be fair, 99.9918% percent availability is pretty good.
> > But if they'd ticked the boxes at install time, it would have been
> > 99.999% which would have been far more impressive.
> 
> That's better than my experience. It took me six months and two weeks of
> timed-out ping logs to convince them there was a serious problem
> (sometimes I'd lose connectivity for over 24 hours at a time - and it was
> one of those annoying situations where it never happened when the
> technician was on site). It turned out to be the receive signal going over
> strength from time to time and a 3dB attentuator fixed it completely, but
> the effort required to get past the 'it must be you - check your Windows
> settings' mentality was frustrating, especially since I wasn't completely
> sure where the problem lay (I'd isolated and eliminated all my gear in my
> mind, but you know what it's like... there's always that thought it might
> still be you).


I had a similar experience. About an 80m cable run (via my own pole) from the
street to home. Intermittent disconnects.... finally realised they always
happened on hot summer afternoons (due to cable warming up- 25deg in Wgtn is
usually 35+ here :-) Paradise ran a second cable, but they were happy to leave
me both, so the TV/ph is on the old one, which which works fine, with the newer
dedicated line for the modem. The tech visited several times, always courteous
& trying to help. That was before Telstra got involved & the service dropped to
a Telecom like level.

 Brent