[wellylug] wellylug Digest, Vol 31, Issue 2

marchetti marchetti at clear.net.nz
Mon Mar 3 13:56:41 NZDT 2008


I too have problems with TelstraClear's broadband internet.
There are times each week when I simply cannot connect. Too
many people stealing others' intellectual property etc -P2P?
I am thinking of keeping a log of the availability gaps,
then complaining to Telstra's CEO. The gaps are highlighted
by me using an internet radio, where a constant audio stream
is required. Buffering can only go so far. I did consider
Orcon, but then discovered I'd probably have to use a
Telecom telephone number. I ditched Telecom at the first
opportunity.   


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> Today's Topics:
> 
>    1. internet (Joanne HOLDAWAY)
>    2. Re: internet (Jethro Carr)
>    3. Re: internet (Kingsley G. Morse Jr.)
>    4. Re: internet (Wayne Koorts)
>    5. Re: internet (Colin & Josephine Lewis)
>    6. Re: internet (Mark Foster)
>    7. Re: internet (Jethro Carr)
>    8. Re: internet (Mark Foster)
>    9. Re: internet (Mark Foster)
> 
> 
> ----------------------------------------------------------
> ------------
> 
> Message: 1
> Date: Sat, 1 Mar 2008 14:31:05 +1300
> From: "Joanne HOLDAWAY" <joholdaway at gmail.com>
> Subject: [wellylug] internet
> To: wellylug at lists.wellylug.org.nz
> Message-ID:
>    
> <a59d9fe30802291731n4fc1f2ecub26ad8878ac83eca at mail.gmail.c
> om> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hi all,
> 
> Has anyone else had internet connection problems lately?
> Mine has been really dodgy. Has anyone experienced
> broadband continually dropping?
> 
> Jo
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> ------------------------------
> 
> Message: 2
> Date: Sat, 01 Mar 2008 14:35:06 +1300
> From: Jethro Carr <jethro.carr at jethrocarr.com>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <1204335306.5473.2.camel at localhost> Content-Type:
> text/plain; charset="us-ascii"
> 
> On Sat, 2008-03-01 at 14:31 +1300, Joanne HOLDAWAY wrote:
> > Hi all,
> >  
> > Has anyone else had internet connection problems lately?
> > Mine has been really dodgy. Has anyone experienced
> broadband continually dropping? 
> 
> hi Jo,
> 
> Where are you located and who is your broadband provider?
> There is more than one type of broadband after all. :-)
> 
> Telstraclear cable in Wellington is having pretty bad
> problems at the moment with the connection dropping off
> often in the evening - in my case, restarting the cable
> modem will get me back online.
> 
> Looks like the network has been oversubscribed, hopefully
> they will hurry up and get their upgrade complete soon.
> 
> 
> -- 
> Jethro Carr
> 
> www.jethrocarr.com
> www.jethrocarr.com/index.php?cms=blog
> 
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> ------------------------------
> 
> Message: 3
> Date: Fri, 29 Feb 2008 18:09:30 -0800
> From: "Kingsley G. Morse Jr." <change at nas.com>
> Subject: Re: [wellylug] internet
> To: Jethro Carr <jethro.carr at jethrocarr.com>
> Cc: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <20080301020930.GB12426 at debian1.loaner.com> Content-Type:
> text/plain; charset=us-ascii
> 
> Hi Jo and Jethro,
> 
> Maybe it's just a coincidence, but my ISP (Qwest)
> in the States had more connectivity problems than
> usual last week.
> 
> All the best,
> ~K
> 
> On 03/01/08 14:35, Jethro Carr wrote:
> > On Sat, 2008-03-01 at 14:31 +1300, Joanne HOLDAWAY
> > > wrote: Hi all,
> > >  
> > > Has anyone else had internet connection problems
> > > lately? Mine has been really dodgy. Has anyone
> > experienced broadband continually dropping?  
> > hi Jo,
> > 
> > Where are you located and who is your broadband
> > provider? There is more than one type of broadband after
> > all. :-) 
> > Telstraclear cable in Wellington is having pretty bad
> > problems at the moment with the connection dropping off
> > often in the evening - in my case, restarting the cable
> > modem will get me back online. 
> > Looks like the network has been oversubscribed,
> > hopefully they will hurry up and get their upgrade
> > complete soon. 
> > 
> > -- 
> > Jethro Carr
> > 
> > www.jethrocarr.com
> > www.jethrocarr.com/index.php?cms=blog
> > 
> 
> 
> 
> > 
> > -- 
> > Wellington Linux Users Group Mailing List:
> > wellylug at lists.wellylug.org.nz To Leave: 
> http://lists.wellylug.org.nz/mailman/listinfo/wellylug
> 
> 
> 
> ------------------------------
> 
> Message: 4
> Date: Sat, 01 Mar 2008 16:41:41 +1300
> From: Wayne Koorts <wayne at wkoorts.com>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <47C8D075.50209 at wkoorts.com> Content-Type: text/plain;
> charset=ISO-8859-1; format=flowed
> 
> > Has anyone else had internet connection problems lately?
> > Mine has been  really dodgy. Has anyone experienced
> broadband continually dropping?
> 
> I'm with Orcon which is fine.
> 
> 
> 
> ------------------------------
> 
> Message: 5
> Date: Sat, 01 Mar 2008 17:20:45 +1300
> From: Colin & Josephine Lewis <cjlewis at slingshot.co.nz>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <47C8D99D.5090103 at slingshot.co.nz> Content-Type:
> text/plain; charset=ISO-8859-1; format=flowed
> 
> I've lost connectivity and had to reboot my modem a number
> of times  lately as well.  Thought it must just be my
> system somehow, but maybe  not.  Broadband access is via
> xtra (unfortunately).
> 
> Colin
> 
> Joanne HOLDAWAY wrote:
> > Hi all,
> >  
> > Has anyone else had internet connection problems lately?
> > Mine has been  really dodgy. Has anyone experienced
> >  broadband continually dropping? 
> > Jo
> > 
> > 
> >
> ----------------------------------------------------------
> > -------------- 
> > 
> 
> 
> 
> ------------------------------
> 
> Message: 6
> Date: Sat, 1 Mar 2008 17:24:05 +1300 (NZDT)
> From: Mark Foster <blakjak at blakjak.net>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <Pine.LNX.4.62.0803011722200.7300 at maverick.blakjak.net>
> Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed
> 
> 
> 
> On Sat, 1 Mar 2008, Wayne Koorts wrote:
> 
> >> Has anyone else had internet connection problems
> lately? Mine has been >> really dodgy. Has anyone
> experienced broadband continually dropping? >
> > I'm with Orcon which is fine.
> >
> 
> Oh gawd, another 'me too' thread.
> 
> Suggest that the best place to ask about Internet
> Performance woes is your  ISP helpdesk.  Any problem big
> enough to get the attention of multiple  ISPs will likely
> wind up discussed in a more appropriate forum, such as 
> perhaps the Broadband and/or ADSL mailing lists, NZNOG, or
> perhaps  geekzone, computerworld forums...
> 
> (Oversubscription is nothing new, you need to make your
> ISP aware that  you're not happy.  If theres a fault with
> your service, address it as a  fault with your service...
> what other people experience is irrelevant if  you're not
> getting what YOU pay for every month.)
> 
> Mark.
> 
> 
> 
> 
> ------------------------------
> 
> Message: 7
> Date: Sat, 01 Mar 2008 18:34:51 +1300
> From: Jethro Carr <jethro.carr at jethrocarr.com>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <1204349691.5473.17.camel at localhost> Content-Type:
> text/plain; charset="us-ascii"
> 
> On Sat, 2008-03-01 at 17:24 +1300, Mark Foster wrote:
> > Oh gawd, another 'me too' thread.
> > 
> > Suggest that the best place to ask about Internet
> > Performance woes is your  ISP helpdesk.  Any problem big
> > enough to get the attention of multiple  ISPs will
> likely wind up discussed in a more appropriate forum, such
> > as  perhaps the Broadband and/or ADSL mailing lists,
> > NZNOG, or perhaps  geekzone, computerworld forums...
> 
> Whilst this is a bit of a dumb thread, because "me too"
> threads and "my internet doesn't work well" threads are
> pretty unhelpful if you don't include details like where
> you are, what your provider is, and what technologies
> (cable, adsl, wireless, etc) you are using, I don't see
> any problem with using Wellylug's list for this sort of
> thing.
> 
> NZNOG is aimed at network operators, not home broadband
> users, and a number of people on NZNOG can be quite rude
> when it comes to less technically skilled people asking
> questions.
> 
> Geekzone, computerworld, are just groups of people, like
> Wellylug is a group of people. People tend to discuss
> their problems with the group they feel comfortable with
> the most.
> 
> At the end of the day, if you don't care about a thread,
> a) don't read it, b) don't bother responding to it.
> 
> 
> 
> > (Oversubscription is nothing new, you need to make your
> > ISP aware that  you're not happy.  If theres a fault
> > with your service, address it as a  fault with your
> > service... what other people experience is irrelevant if
>  you're not getting what YOU pay for every month.)
> 
> It is useful to ask others, because it helps you find out
> if the problem is specific to you, or if there are known
> issues affecting a lot of people. Then you can contact
> your ISP knowing a bit about the background of the issue,
> so that first level support don't try and feed you some
> lies.
> 
> I know that Telstracable is currently giving a $20 credit
> to it's cable users (I'm on the 10mbit plan, not sure
> about the lesser plans) because of issues being caused due
> to "upgrade work", but I've also heard that they aren't
> signing new customers up much due to the fact the network
> is currently overloaded.
> 
> 
> 
> -- 
> Jethro Carr
> 
> www.jethrocarr.com
> www.jethrocarr.com/index.php?cms=blog
> 
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> ------------------------------
> 
> Message: 8
> Date: Sat, 1 Mar 2008 19:00:17 +1300 (NZDT)
> From: Mark Foster <blakjak at blakjak.net>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <Pine.LNX.4.62.0803011848270.7300 at maverick.blakjak.net>
> Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed
> 
> 
> > Whilst this is a bit of a dumb thread, because "me too"
> > threads and "my internet doesn't work well" threads are
> > pretty unhelpful if you don't include details like where
> > you are, what your provider is, and what technologies
> (cable, adsl, wireless, etc) you are using, I don't see
> > any problem with using Wellylug's list for this sort of
> thing. >
> > NZNOG is aimed at network operators, not home broadband
> > users, and a number of people on NZNOG can be quite rude
> > when it comes to less technically skilled people asking
> questions.
> 
> I wasn't suggesting NZNOG, you'll note. ;-)
> There are both ADSL[1] and Broadband[2] lists, both are
> relatively  underutilised these days. I personally was
> involved in ADSL@, but never  subscribed to Broadband at .
> 
> > Geekzone, computerworld, are just groups of people, like
> > Wellylug is a group of people. People tend to discuss
> > their problems with the group they feel comfortable with
> the most. >
> > At the end of the day, if you don't care about a thread,
> > a) don't read it, b) don't bother responding to it.
> 
> Not my call, of course, however as a Linux User Group in
> Wellington I  would hope that the majority of what was
> discussed on here would have some  relationship to Linux.
> Geekzone, Computerworld, are 'General IT'  communities and
> their focus is obviously more generalised than a group 
> that was formed with the intention to advocate, promote
> and support  Linux/OSS.
> 
> The original poster may find that as a result of the wider
> audience, more  relevant answers may be provided on a more
> appropriate forum.  (Not that  i'm knocking your fairly
> informative contribution Jethro...)
> 
> >> (Oversubscription is nothing new, you need to make your
> ISP aware that >> you're not happy.  If theres a fault
> with your service, address it as a >> fault with your
> service... what other people experience is irrelevant if
> >> you're not getting what YOU pay for every month.) >
> > It is useful to ask others, because it helps you find
> > out if the problem is specific to you, or if there are
> > known issues affecting a lot of people. Then you can
> > contact your ISP knowing a bit about the background of
> the issue, so that first level support don't try and feed
> > you some lies.
> >
> > I know that Telstracable is currently giving a $20
> > credit to it's cable users (I'm on the 10mbit plan, not
> > sure about the lesser plans) because of issues being
> > caused due to "upgrade work", but I've also heard that
> they aren't signing new customers up much due to the fact
> > the network is currently overloaded.
> 
> I don't disagree that info = power and it's helpful to get
> an idea for  what else is going on... but I would adopt
> the principle that before you  get 'unconventional' in
> your attempts to garner information, the 'usual  means'
> should be tried first.  ISPs that offer MOTD services and
> Helpdesks  'should' be the people with the authoritive
> information (and the best  overall view of any problem
> affecting multiple customers.)  Thus while  they may try
> to feed their customers nonsense, we have to at least
> listen  to what they have to say first.  (Not all
> Helpdesk'rs are evil!)
> 
> I did attempt to contribute something useful to the thread
> , but I do also  feel it is not unfair to point out that
> there are more appropriate ways to  broach the same
> subject material.  This is however just my personal point 
> of view and is hardly an attempt to be representative of
> WellyLUG.
> 
> (Id have moaned at the helpdesk, noted what they had to
> say, and then  assuming I was not satisfied, _then_
> attempted to put a bigger picture  together using 'other
> means' be they mailing lists, web forums or  whatever...)
> 
> Just my 2c.
> 
> Mark.
> 
> [1] http://www.unixathome.org/adsl/
> 
> [2] http://www.unixathome.org/broadband/
> 
> 
> 
> 
> ------------------------------
> 
> Message: 9
> Date: Sat, 1 Mar 2008 19:24:44 +1300 (NZDT)
> From: Mark Foster <blakjak at blakjak.net>
> Subject: Re: [wellylug] internet
> To: Wellington Linux Users Group
> <wellylug at lists.wellylug.org.nz> Message-ID:
> <Pine.LNX.4.62.0803011923210.7300 at maverick.blakjak.net>
> Content-Type: TEXT/PLAIN; charset=US-ASCII; format=flowed
> 
> Just to be 100% Clear,
> 
> My response was not meant to be offensive, merely suggest
> some potentially more appropriate (and possibly more
> helpful) forums oriented around this very issue.
> 
> Jethro did ask some pretty relevant questions, though, and
> his information on the state of Paradise/TelstraClear may
> well be of value to you.
> 
> Again apologies, but as serious followups, we do need to
> know what ISP  you're with and what type of Broadband you
> use. If you havn't already, you  need to hassle your ISP
> about your degraded user experience.  If they've  offered
> you a reason which is unsatisfactory, providing that info
> to  others (us, or wherever else you pose the question)
> would also be helpful.
> 
> Good luck Joanne, I know how frustrating poor Broadband
> service can be.  (There's a reason I no longer use Xtra..
> heh...)
> 
> Mark.
> 
> 
> 
> On Sat, 1 Mar 2008, Joanne HOLDAWAY wrote:
> 
> > Hi all,
> >
> > Has anyone else had internet connection problems lately?
> > Mine has been really dodgy. Has anyone experienced
> broadband continually dropping? >
> > Jo
> >
> 
> 
> 
> ------------------------------
> 
> 
> -- 
> Wellington Linux Users Group Mailing List Digest:
> wellylug at lists.wellylug.org.nz To Leave: 
> http://lists.wellylug.org.nz/mailman/listinfo/wellylug
> 
> End of wellylug Digest, Vol 31, Issue 2
> ***************************************




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