[wellylug] TelstraClear to outsource call centre to Manilla

[Jethro Carr]

On Tue, 2010-04-20 at 22:39 +1200, David Harrison wrote:
> I'm sure this piece of news won't please Jethro:
> www.stuff.co.nz/business/industries/telecoms-it-media/3602199/TelstraClear-looks-to-cut-up-to-120-jobs
> 
> I've pretty much given up calling Telstra when the cable Internet I'm
> shelling out for doesn't work (www.geekzone.co.nz/freitasm/7202).
> Looks like in the near future there won't be any point trying at all.

> I've got a tip for them, how about they close that ridiculous store
> down by Readings Cinema which nobody ever goes into?

$#&%*$, their support is already pretty abysmal, soon I won't even be
able to understand what they're saying on the phone when it goes to the
lowest bidder offshore support center. :-(


> Unfortunately it maybe soon time to make a switch...

Problem is that pretty much the other option in most areas is just DSL
which brings a whole bunch of other issues....

At one stage I had a naked DSL plan with xnet which was great until the
phone line started experiencing problems and I ended up getting bounced
between Telecom and Xnet techs with the result that I ended up moving
out the flat a month later with the issue still ongoing since Telecom
were still tracking down the problem.

For me any replacement needs to non-phone based, I'm near the CBD so
might see if I can get a wireless link of some kind... or maybe try and
get wifi to the Amberdms office (line of sight, 4km)... ;-)


regards,
jethro


-- 
Jethro Carr
www.jethrocarr.com/index.php?cms=blog
www.amberdms.com
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