Thanks for the feedback.. Aounding like RT is teh choice :) Installed it tonight and looks good. Will test out LDAP etc<br><br>cheers<br><br>W<br><br><div class="gmail_quote">2009/11/10 Andrew Ruthven <span dir="ltr"><<a href="mailto:andrew@etc.gen.nz">andrew@etc.gen.nz</a>></span><br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Oh, and I should say that we're using LDAP as authentication for the<br>
organising team user accounts, works a treat.<br>
<div><div></div><div class="h5"><br>
<br>
On Tue, 2009-11-10 at 22:02 +1300, Andrew Ruthven wrote:<br>
> I've used RT quite a lot and I like it. We're using it to manage most<br>
> of the email that we receive for <a href="http://linux.conf.au" target="_blank">linux.conf.au</a>. It is certainly making<br>
> my life easier keeping on top of what emails we still need to respond<br>
> to.<br>
><br>
> On Tue, 2009-11-10 at 19:17 +1300, Mark Foster wrote:<br>
> > The usual suspects for this sort of thing are RT and OTRS. I've used the<br>
> > latter, it's essentially an email front-end accessed by the web, which<br>
> > allows job queuing, assignment, tracking and such. If you spend the time<br>
> > setting it up, it can be very powerful. Not sure if it qualifies as a<br>
> > fully fledged helpdesk package but i'm sure it'd be close.<br>
> ><br>
> ><br>
> ><br>
> > On Tue, 10 Nov 2009, William Hamilton wrote:<br>
> ><br>
> > > Like to have LDAP integration and running on LAMPP stack. Small user<br>
> > > base workflow would be nice<br>
> > ><br>
> > > tia<br>
> > ><br>
> > > W<br>
> > ><br>
> ><br>
> ><br>
><br>
><br>
<br>
<br>
--<br>
Andrew Ruthven<br>
Wellington, New Zealand<br>
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