[wellylug] Website - Possible Downtime

[Brian Boutel]

On 8/04/2006, at 12:54 PM, Ian Beardslee wrote:

> On Sat, 2006-04-08 at 11:00 +1200, Tony Wills wrote:
>> At 19:26 7/04/2006, Jethro Carr wrote:
>>> hi all,
>>>
>>> Tony Wills who hosts the website has alerted me that sometime in the
>>> next 24hours his static ip will be changed by telstra, due to him
>>> changing his cable plan.
>>>
>>> There is a likely chance that there will be some downtime between  
>>> the
>>> time the IP gets changed and the time for the DNS servers to sync  
>>> the
>>> changes.
>> ....
>>
>> Well 24 hours was the promise from Telstra, but that was made Friday
>> afternoon ... I suspect it might not actually occur until Monday ...
>>
>
>> From my experience with TelstraClear getting domains and IP address
> sorted - expect about a week and a half.  Mind you this was moving  
> from
> my dialup DSMTP to cable, but there was also a longish period of time
> before they got the change in cable plans sorted.
>
> After a lot (a LOT) of bitching and complaining (after many gentle
> requests) I finally got to talk to someone who could actually do  
> things
> (as different to "I'll log it") and it was pretty much all ok in  
> about 2
> hours.  I managed to get the right person to talk to on a Sunday -  
> sorry
> can't remember the name, should have written it down so I could go
> straight to him next time things go wrong.
>

I had two problems with changing static ip.
First, TC got confused and had two different ip numbers on their  
records, and changed between then every day or so. Help desk failed  
to understand, let alone fix, but an email approach got the right  
person and it was fixed with apologies.

Second, I ran a primary name server for boutel.co.nz, with the  
secondary at paradise. When I changed it to reflect the new ip  
address, the automatic update of the secondary failed, presumably  
because it would only accept a notification from the ip address it  
believed was its master, and I was sending from a new address that it  
didn't recognise. TC refused to make the change for me, saying it was  
my responsibility, and they couldn't touch that record. The way I got  
round it was to get them to take over the primary dns as well, and  
then to fix both - and not forgetting to update the .nz record for  
the change of name servers for the domain.

--brian

Brian Boutel

Wellington
New Zealand