[wellylug] any recommendations for web based helpdesk software?

[Andrew Ruthven]

I've used RT quite a lot and I like it.  We're using it to manage most
of the email that we receive for linux.conf.au.  It is certainly making
my life easier keeping on top of what emails we still need to respond
to.

On Tue, 2009-11-10 at 19:17 +1300, Mark Foster wrote:
> The usual suspects for this sort of thing are RT and OTRS.  I've used the 
> latter, it's essentially an email front-end accessed by the web, which 
> allows job queuing, assignment, tracking and such.  If you spend the time 
> setting it up, it can be very powerful.  Not sure if it qualifies as a 
> fully fledged helpdesk package but i'm sure it'd be close.
> 
> 
> 
> On Tue, 10 Nov 2009, William Hamilton wrote:
> 
> > Like to have  LDAP integration and running on LAMPP stack.    Small user
> > base workflow would be nice
> >
> > tia
> >
> > W
> >
> 
> 


-- 
Andrew Ruthven
Wellington, New Zealand
At home: andrew at etc.gen.nz |          linux.conf.au 2010 
                           | Follow the signs. Visit Wellington!
                           |      http://www.lca2010.org.nz
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