[wellylug] any recommendations for web based helpdesk software?

[Andrew Ruthven]

Oh, and I should say that we're using LDAP as authentication for the
organising team user accounts, works a treat.


On Tue, 2009-11-10 at 22:02 +1300, Andrew Ruthven wrote:
> I've used RT quite a lot and I like it.  We're using it to manage most
> of the email that we receive for linux.conf.au.  It is certainly making
> my life easier keeping on top of what emails we still need to respond
> to.
> 
> On Tue, 2009-11-10 at 19:17 +1300, Mark Foster wrote:
> > The usual suspects for this sort of thing are RT and OTRS.  I've used the 
> > latter, it's essentially an email front-end accessed by the web, which 
> > allows job queuing, assignment, tracking and such.  If you spend the time 
> > setting it up, it can be very powerful.  Not sure if it qualifies as a 
> > fully fledged helpdesk package but i'm sure it'd be close.
> > 
> > 
> > 
> > On Tue, 10 Nov 2009, William Hamilton wrote:
> > 
> > > Like to have  LDAP integration and running on LAMPP stack.    Small user
> > > base workflow would be nice
> > >
> > > tia
> > >
> > > W
> > >
> > 
> > 
> 
> 


-- 
Andrew Ruthven
Wellington, New Zealand
At home: andrew at etc.gen.nz |          linux.conf.au 2010 
                           | Follow the signs. Visit Wellington!
                           |      http://www.lca2010.org.nz
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