[wellylug] any recommendations for web based helpdesk software?

[William Hamilton]

Thanks for the feedback..  Aounding like RT is teh choice :)  Installed it
tonight and looks good.  Will test out LDAP etc

cheers

W

2009/11/10 Andrew Ruthven <andrew at etc.gen.nz>

> Oh, and I should say that we're using LDAP as authentication for the
> organising team user accounts, works a treat.
>
>
> On Tue, 2009-11-10 at 22:02 +1300, Andrew Ruthven wrote:
> > I've used RT quite a lot and I like it.  We're using it to manage most
> > of the email that we receive for linux.conf.au.  It is certainly making
> > my life easier keeping on top of what emails we still need to respond
> > to.
> >
> > On Tue, 2009-11-10 at 19:17 +1300, Mark Foster wrote:
> > > The usual suspects for this sort of thing are RT and OTRS.  I've used
> the
> > > latter, it's essentially an email front-end accessed by the web, which
> > > allows job queuing, assignment, tracking and such.  If you spend the
> time
> > > setting it up, it can be very powerful.  Not sure if it qualifies as a
> > > fully fledged helpdesk package but i'm sure it'd be close.
> > >
> > >
> > >
> > > On Tue, 10 Nov 2009, William Hamilton wrote:
> > >
> > > > Like to have  LDAP integration and running on LAMPP stack.    Small
> user
> > > > base workflow would be nice
> > > >
> > > > tia
> > > >
> > > > W
> > > >
> > >
> > >
> >
> >
>
>
> --
> Andrew Ruthven
> Wellington, New Zealand
> At home: andrew at etc.gen.nz |          linux.conf.au 2010
>                           | Follow the signs. Visit Wellington!
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>
>
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